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Click
here to view the SMileS privacy policy
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Click
here to view the SMileS complaints procedure
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Click
here to view the Operators Shortcode Usage Practice
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Privacy Policy of "www.smilessms.com"
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This Privacy Policy is applicable to
this Site and not necessarily to other SMileS and MEConsultancy
sites on the World Wide Web. When leaving this Site, please
read the privacy policy applicable to the site you are visiting.
If you do not agree with this Privacy Policy, please do not
use this Site.
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| Non-Personal Information Collected
Automatically |
| SMileS is committed to the privacy of its
web site visitors. Please note that we will not provide aggregate
statistics about our customers, sales, traffic patterns or
related site information to third-parties. |
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| Personal Information |
In order to respond to your questions,
fulfill your requests or manage customer service activities,
it may be necessary to ask for personal information such
as your name, address, e-mail address and telephone number.
We may use this information to respond to your requests,
or to contact you via mail, e-mail or phone to inform you
of new products, services or promotions we may offer. If
you place an order for a product or request a service, we
may need to contact you for additional information required
to process or fulfill your order and/or request. However,
we will not provide this information to a third party without
your permission, except as necessary to process your order,
fulfill your request or manage customer service activities. |
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| Security |
| SMileS has taken all appropriate measures
to prevent unauthorized access to, improper use and the inaccuracy
of your personal information. For example, we use encryption
technology when collecting or transferring sensitive data such
as credit card information. |
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| Accuracy of collected data |
| SMiles will on its own initiative, or at
your request, replenish, rectify or erase any incomplete, inaccurate
or outdated personal data. |
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| Children |
| No information may be submitted to SMileS
by persons under the age of 18 without the consent of a parent
or legal guardian, nor may persons under the age of 18 make
purchases or other legal acts on this site without such consent. |
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| Changes |
| We may without notice change, modify or
withdraw access to this Site, or the content of these pages
at any time. |
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| If you have any questions then please Contact
Us. |
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Complaints Procedure
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We at Smiles welcome any complaints as
we view such actions as a learning curve and we are always
willing to look for ways in which we can improve our services.
So if your complaint relates to any aspect of the SMileS service,
please either Contact
Us or email complaints@smilessms.com.
Please indicate explicitly the cause of the complaint or
suggestion (eg. billing, support, setup time). We will acknowledge
your complaint within 2 working days and issue you a reference
number. We will use the allocated reference number in all future
correspondences whether by post or electronic. In addition
to this you will be allocated a single point of contact who
will be responsible for keeping you informed of the progress
of any complaint. Once SMileS offer a resolution to your complaint,
you may decide whether or not it is acceptable. In such cases,
we will do our utmost to offer reasonable alternative solutions. |
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| Code of Practice for Service Delivery
of common mobile short-codes in the UK for all communications
media |
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| Overview |
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| Mobile Network Operators currently provide
a range of services behind short codes for their own and Service
Provider services. There is demand from Service Providers for
a straight-forward method of providing short-codes, notably
for Premium Communication Services, on a common basis across
multiple mobile networks. This code of practice for service
delivery introduces this method and is supported by 3, O2,
Orange, T-Mobile and Vodafone. |
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| Mobile Network Operators have agreed a
common structure and approach for short code provision and
management. This will assist Service Providers and Content
Providers to secure a short code, which will operate across
multiple mobile networks and will be applicable to all mobile
communications. This development will facilitate customer recognition
of new services and will support easier and clearer marketing
of these services. The Code also provides for a pricing framework
that will contribute to consumer protection from unexpectedly
high service charges and inappropriate or unexpected service
content. |
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| Mobile Network Operators agree to negotiate
with Service Providers and Content Providers to provide common
short codes capable of use across all UK mobile networks. Where
a code is subject to this scheme participating operators agree
that it shall only be used by the party (or their contracted
Service Provider) to which it has been provided under the rules
of the scheme. The only exception shall be codes in use at
the time of formal scheme commencement which shall be subject
to transition provisions. |
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| The provision of short code services on
any individual mobile network is subject the conclusion of
a satisfactory bilateral service agreement between the Service
Provider and the individual Mobile Network Operator in question
as well as the network’s ability to support the each
proposed service. No aspect of commercial service delivery
is subject to this code of practice and individual Mobile Network
Operators are not obliged to enter into a commercial agreement
with a Service Provider provided with a short code under this
code of practice. |
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| Service Providers using short codes are
required to comply with ICSTIS’ Code of Practice, the
requirements of the Data Protection Act, the code of conduct
for access to visual content by minors, European e-Money regulations
and other relevant legislation and industry codes. Failure
to ensure compliance in the case of services behind short codes
may result in revenues being withheld or services being suspended. |
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SMileS take security of their data and their clients data
very seriously
Please take the time to read these documents
If you have any further questions then please do not hesitate
to Contact
Us
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