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Privacy & Security Policies
SMileS takes security of their data and their clients very seriously.
Please take the time to read these documents.
If you have any further questions then please do not hesitate to contact us.
Click on a sub section above for more information
Privacy Policy of "www.smilessms.com"
This Privacy Policy is applicable to this Site and not necessarily to other SMileS and ME Consultancy sites
on the World Wide Web. When leaving this Site, please read the privacy policy applicable to the site you
are visiting.
If you do not agree with this Privacy Policy, please do not use this Site.
Non-Personal Information Collected Automatically
SMileS is committed to the privacy of its web site visitors. Please note that we will not provide aggregate statistics about our customers, sales, traffic patterns or related site information to third-parties.
Personal Information
In order to respond to your questions, fulfill your requests or manage customer service activities, it may be necessary to ask for personal information such as your name, address, e-mail address and telephone number. We may use this information to respond to your requests, or to contact you via mail, e-mail or phone to inform you of new products, services or promotions we may offer. If you place an order for a product or request a service, we may need to contact you for additional information required to process or fulfill your order and/or request. However, we will not provide this information to a third party without your permission, except as necessary to process your order, fulfill your request or manage customer service activities.
Security
SMileS has taken all appropriate measures to prevent unauthorized access to, improper use and the inaccuracy of your personal information. For example, we use encryption technology when collecting or transferring sensitive data such as credit card information.
Accuracy of Collected Data
SMileS will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data.
Children
No information may be submitted to SMileS by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this site without such consent.
Changes
We may without notice change, modify or withdraw access to this Site, or the content of these pages at any time.
Refunds Policy of "www.smilessms.com"
This Refunds Policy is applicable to this Site and not necessarily to other SMileS and ME Consultancy sites
on the World Wide Web. When leaving this Site, please read the privacy policy applicable to the site you are visiting.
If you do not agree with this Refunds Policy, please do not use this Site.
Do you have a refund policy?
Yes. If, for whatever reason, as a SMileS customer, you are not satisfied with our service, you have the right
to cancel your order within 7 working days from when the credits were purchased. Please note that setup fees
and used SMS credits cannot be refunded. Also, if we are unable to supply the service as described then we will
refund all unused credits. Where the customer exercises their right to cancel, monies will be returned within
30 days of cancellation.
To cancel an order, please e-mail info@smilessms.com.
Complaints Procedure
We at SMileS welcome any complaints as we view such actions as a learning curve and we are always willing to look for ways in which we can improve our services. So if your complaint relates to any aspect of the SMileS service, please either contact us or email complaints@smilessms.com.
Code of Practice for Service Delivery of
Common Mobile Short Codes in the UK for
All Communications Media
Overview
Mobile Network Operators currently provide a range of services behind short codes for their own and Service Provider services. There is demand from Service Providers for a straight-forward method of providing short-codes, notably for Premium Communication Services, on a common basis across multiple mobile networks. This code of practice for service delivery introduces this method and is supported by 3, O2, Orange, T-Mobile and Vodafone.
Mobile Network Operators have agreed a common structure and approach for short code provision and management. This will assist Service Providers and Content Providers to secure a short code, which will operate across multiple mobile networks and will be applicable to all mobile communications. This development will facilitate customer recognition of new services and will support easier and clearer marketing of these services. The Code also provides for a pricing framework that will contribute to consumer protection from unexpectedly high service charges and inappropriate or unexpected service content.
Mobile Network Operators agree to negotiate with Service Providers and Content Providers to provide common short codes capable of use across all UK mobile networks. Where a code is subject to this scheme participating operators agree that it shall only be used by the party (or their contracted Service Provider) to which it has been provided under the rules of the scheme. The only exception shall be codes in use at the time of formal scheme commencement which shall be subject to transition provisions.
The provision of short code services on any individual mobile network is subject the conclusion of a satisfactory bilateral service agreement between the Service Provider and the individual Mobile Network Operator in question as well as the network's ability to support the each proposed service. No aspect of commercial service delivery is subject to this code of practice and individual Mobile Network Operators are not obliged to enter into a commercial agreement with a Service Provider provided with a short code under this code of practice.
Service Providers using short codes are required to comply with ICSTIS' Code of Practice, the requirements of the Data Protection Act, the code of conduct for access to visual content by minors, European e-Money regulations and other relevant legislation and industry codes. Failure to ensure compliance in the case of services behind short codes may result in revenues being withheld or services being suspended.
